Wednesday, October 20, 2010
Outsourcing
Outsourcing is playing a key strategic role in many companies today. There is great show on NBC called "Outsource" which really shows us how real this all is. In this show a company that sells products over the phone outsources their sales department to India. The manager ends up having to move to India or lose his job. So the move really shows how Americans that managed those call centers assimilate into Indian culture. It's a great example of outsourcings role in the market today.
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I know this show. While it is a comedy and can be a bit outlandish, some of it is actually valid. It shows the things departments that are outsourced overseas have to adapt to. One of the most interesting is that the A team can change their accents to match the region from which the call is coming. These cultural clashes, and if they can be managed, have to be considered when deciding to outsource.
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